Privacy Policy

At MrBet96 Casino, we deeply value the trust and loyalty of our players. Safeguarding your personal data is a priority, and we are dedicated to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data to ensure transparency and trust. Please read it carefully to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling and data-protection regulations, including the processing of players’ personal data. Such processing is essential for providing access to games and associated services.

Using our services indicates your consent to the practices described in this Policy. As we may update this Policy from time to time, please review it periodically. Your continued use of MrBet96 Casino’s services after any change constitutes acceptance of the updated terms.

Collection of Information

We collect a variety of personal information through our website and related channels, which may include:

Registration and Communication Data: Information provided during account setup or subsequent communication, such as name, date of birth, address, email, phone number, and (where required) identification documents.
Interaction Records: Logs of communications via email, live chat, or other support channels.
Transaction and Usage Data: Records of deposits, withdrawals, bets, gameplay activity, device identifiers, IP address, and website analytics data.
Compliance Documentation: Documents required for identity verification (KYC), source-of-funds checks, age verification, and other regulatory obligations.

Usage of Information

We use personal data for the following purposes:

Account & Services: Creating and managing accounts, processing transactions, managing bets, and delivering requested services and support.
Verification & Compliance: Performing KYC/AML checks, age and identity verification, and fulfilling legal and regulatory obligations.
Security & Integrity: Monitoring, detecting, investigating, and preventing fraudulent or illegal activities and enforcing our Terms & Conditions.
Service Improvements: Conducting research, analytics, and product development to enhance site performance and user experience.
Legal Obligations: Meeting record-keeping, reporting, and other statutory requirements.
Marketing (with consent): Sending promotional communications where you have explicitly opted in (see “Marketing Communications”).

Marketing Communications

With your explicit consent, we may use your data to send promotional content regarding MrBet96 Casino products and services. You can withdraw consent at any time via your account settings or by contacting customer support. Opting out will not affect service-related or legally required notifications.

Disclosure of Information

We do not sell or rent your personal data. We may share information only as necessary and under strict confidentiality and data-processing agreements with:

Intra-Group Recipients: Companies within our corporate group to support service delivery, compliance, and operations.
Trusted Partners: Payment processors, identity verification providers, fraud-prevention partners, analytics providers, and hosting/service vendors.
Regulators and Authorities: Where required by law, regulation, court order, or to protect our legal rights and the safety of users.

Any transfer of data is made in compliance with applicable data-protection laws and, where relevant, with appropriate safeguards.

Data Security and Retention

MrBet96 Casino employs technical and organisational measures to protect personal data, including encryption, access controls, network safeguards, and regular security reviews. We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy and meet legal/regulatory requirements. In line with AML and related obligations, certain records may be retained for a minimum of five (5) years following account closure or as otherwise required by law.

Cookies and Tracking

To enhance your experience, MrBet96 Casino uses cookies and similar tracking technologies to:

Enable core site functionality and account features
Remember preferences and improve usability
Analyse traffic and performance
Support marketing and measurement

You can manage cookie preferences via your browser settings. Disabling certain cookies may impact site functionality.

Your Rights and Contact Information

Subject to applicable law (e.g., GDPR where applicable), you may have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion or restriction of processing (subject to legal exceptions)
Object to processing, including for direct marketing
Withdraw consent where processing is based on consent
Request data portability

To exercise these rights or raise concerns, please contact our Data Protection Officer (DPO) via the channels listed on our website or through customer support. You may also lodge a complaint with your local data-protection authority if you believe your rights have been infringed.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in legal requirements, regulatory guidance, or our operational practices. Material changes will be communicated via our website and, where appropriate, via email or account notifications. Please review this Policy regularly to stay informed.